Shipping & Returns
Important Information
For any questions regarding shipping, please call 360-703-6255. Please note that chocolates are made custom-made and fresh to order. They may need to be freshly made for your order (most items are in stock and able to ship right away, but as they are handmade, please allow an extra 3-5 days for products to be made.)
During periods of hot weather and when deemed necessary by Storyboard Delights all shipping prices at checkout include ice packs.
Please contact UPS and USPS for any information regarding For Saturday deliveries.
*Please note that order processing time may be longer during major holiday time periods (for example Christmas/Chanukah December 1 - December 23 or Valentines February 4- February 14) due to the large number of orders we receive.
Customers are responsible for additional costs or reshipment of products due to a shipping address being entered incorrectly.
Due to the nature of its products, Storyboard Delights does not offer any returns or exchanges on its products.
Order Processing Times
As our chocolates are handcrafted by a small micro-team, we make our best effort to ensure that every order goes out within 72 hours upon receipt of the order during business days. Nevertheless, as a small micro-batch bean-to-bar chocolate company, processing dates may vary, especially for sculpted chocolates. Please note that order processing time may be longer during holiday time periods (for example Christmas/Chanukah Season December 1 - December 23 or Valentines Season Feb 4-Feb 14) due to the large amount of orders we receive and the fact that our chocolates are all handmade in our Longview kitchen. We ship all our orders on a first come first served basis and do our very best to get orders out ASAP with most orders shipping the same day they are placed.
Local PickUp
You may choose to PICK UP your products locally in Longview at our local locationwhere all of our products are handcrafted daily on the premises. The Longview store is located at 1339 Commerce Ave, Ste 103, Longview, WA 98632. For local pick up, there is a 1-2 hour processing time. Please call us at 360-703-6255 if you need your order urgently or if you'd like to confirm it is ready for pick up. Local pickup is available during regular store hours.
Ice Packs/Warm Weather
During summer months and periods of hot weather, all shipping prices at checkout include ice packs. These are non-toxic reusable gel packs which help to keep your chocolate cool as it makes its way to your door. If your destination is over 70°F (21°C), your order must be protected from heat.
Questions?
Please call us at 360-703-6255 or email hello@storyboarddelights.com with any questions or concerns.